Last Updated: November 7, 2025
Version: 1.0
Issued by: Explicity
Effective Date: November 2025
Applies to: All MedBuddy Users (Personal, Family, and Business)
This Cookies Policy explains how MedBuddy, a product of Explicity , uses cookies and similar tracking technologies to recognize you when you visit our website, web dashboard, or mobile application. Cookies help us provide a seamless, secure, and personalized experience, enabling essential features such as secure login, user preference storage, analytics tracking, and enhanced system protection. We utilize these technologies to optimize usability and improve user experience. By continuing to use MedBuddy, you consent to our use of cookies in accordance with this policy and our Privacy Policy.
Cookies are small text files that are stored on your device when you visit a website or use an application. These files contain information that allows the service to recognize your device and remember your session data. Cookies enhance functionality by enabling the site to store your preferences, recognize returning users, and personalize content. We use a variety of cookies, including session, persistent, first-party, and third-party cookies, to deliver optimal service performance.
Cookies allow MedBuddy to tailor our platform to your needs. We use them for various operational, analytical, and security purposes:
| Category | Purpose | Examples | Retention Period |
|---|---|---|---|
| Essential | Supports secure authentication, session management, and application stability. | Session ID, Auth Token, CSRF Token | Session duration |
| Analytics | Monitors platform performance, identifies usability issues, and enhances site metrics. | Explicity Insight Engine | 12 months |
| Preference | Retains personalization options like theme mode, interface layout, and display settings. | Language, Dashboard Layout, Color Scheme | 6 months |
| Security | Ensures data integrity and safeguards against unauthorized access attempts. | AuthID, Login Tracker, Access Logs | Session duration |
| Marketing | Delivers personalized communications and feature updates, subject to consent. | Campaign Pixel, Engagement Tag, Ad Session Cookie | 3 months (opt-in only) |
We provide full control over your cookie preferences. You can enable, disable, or delete cookies at any time using browser settings. Common browser paths include:
Disabling essential cookies may limit critical functionality such as login, payment verification, or secure dashboard access. For optimal performance, we recommend keeping these cookies enabled.
We partner with a select group of third-party service providers to deliver analytics, payment processing, and customer support. These trusted partners may place cookies under their respective privacy terms. Examples include:
We do not sell, trade, or share cookie-based data for advertising or profiling purposes.
The MedBuddy Business Dashboard employs specialized cookies for administrative and enterprise features. These include user role management, audit logs, and workspace branding. All cookies are encrypted and compliant with ISO/IEC 27001:2022 and SOC 2 Type II standards.
We retain cookies for as long as required to achieve the purpose for which they were collected. Analytics and performance cookies are retained for up to 12 months, while security and session cookies expire upon user logout or browser closure. Data retention schedules are part of MedBuddy's Data Retention & Security Compliance Program.
You have full control over cookie usage. You may withdraw consent for non-essential cookies at any time or request access to anonymized cookie-related data. Our Privacy Portal provides transparency on how your data is collected, processed, and stored. MedBuddy ensures compliance with global privacy regulations, including GDPR and CCPA, guaranteeing your rights to data access, deletion, and restriction.
We periodically update this policy to reflect technological advancements, compliance requirements, or changes in third-party services. You will be notified via in-app notifications, email alerts (for business users), or dashboard announcements whenever an update occurs. The most recent version of this Cookie Policy will always be available under the Legal → Cookie Policy section of your MedBuddy account.