At MedBuddy, we are committed to providing a secure, fast, and highly reliable service for all users. Our systems are built using industry-grade infrastructure to ensure your data and services remain continuously available.
1. Server Reliability and Infrastructure
MedBuddy operates under a 99.95% uptime guarantee. Our servers are hosted in ISO 27001:2013-certified data centers located within India.
- Redundant cloud architecture for automatic failover
- 24/7 monitoring by our internal NOC
- Load balancing to prevent interruptions during high usage
2. Why Downtime May Occasionally Occur
a. Scheduled Maintenance
Occasionally, we perform planned updates for security patching or feature upgrades. These are usually scheduled during low-traffic hours with advance notice via email or SMS.
b. Regional Connectivity Issues
Sometimes your ISP or local network may experience interruptions. If you see connection errors, try switching to mobile data or checking our official status page.
3. How We Handle Outages
When downtime occurs, our response protocol activates within 30 seconds:
- Engineers are notified automatically
- Incident response team initiates recovery
- Disaster recovery systems transfer operations to backup servers
4. Data Safety During Downtime
5. What to Do If You Experience Issues
If the issue persists for more than 30 minutes, contact support@medbuddy.co.in with:
- Your registered email address
- Approximate time of the issue
- A screenshot of the error message