At MedBuddy, protecting your medical data is our top priority. Identity verification ensures that every account holder is genuine and in full control of their sensitive information.
1. Why Verification Matters
Since we manage digital medical cards and health records, we are legally required to verify users to:
- Prevent fraud and identity theft.
- Ensure medical reports are accessible only to the rightful owner.
- Stay compliant with the DPDP Act, 2023.
2. Common Verification Methods
| Method | Purpose |
|---|---|
| Aadhaar OTP | Confirming official identity for Card creation. |
| Mobile OTP | Securing logins and sensitive data access. |
| Digital Sign | Validating authority for Enterprise accounts. |
3. Data Security
Your verification data is never stored in plain text. We use AES-256 encryption to ensure your Aadhaar and contact details remain private. We do not share your KYC information with any third-party advertisers.
Note: Sensitive identifiers are replaced by anonymized tokens once verification is complete to ensure maximum privacy.
4. Troubleshooting
- Ensure your Aadhaar-linked mobile number is active to receive OTPs.
- Avoid using VPNs during the verification process.
- For persistent issues, contact support@medbuddy.co.in.